a hospitality consulting firm
Since 1987 – providing the restaurant, lodging and hospitality industry with Quality Assurance Evaluations, from a consumer's point of view.
Here's what our clients are saying...
“We have been acquainted with Quality Consultants since 1994, and though it might be unnerving to know that at anytime someone might be evaluating (inspecting) your property, that’s what our guests do everyday! Unfortunately, if we’ve done something wrong, they may not tell us; but a private, unbiased source, like Quality Consultants, will… and with no particular bias. But what is also very important, is that they offer suggestions and ideas for improvement when a flaw or deficiency has been found. As a AAA Four Diamond Inn & Dining Room, we have our share of inspections, but comparatively, we find the Quality Consultants review to be more in-depth and certainly more relative to the image that we are trying to portray.”
Rabbit Hill Inn
"I want to thank you for your recent inspection of the Union Street Inn. Your inspection was extremely thorough and your area by area recap very helpful in pinpointing large and small areas that need to be addressed. Like all owners/managers, we get too close to our product and often lose perspective. I have always found your input valuable and constructive. Please accept our sincere thanks for the passion and diligence you bring to your inspections."
Union Street Inn
“The Honor Mansion is a AAA Four-Diamond property located in Sonoma Wine Country. We have been inspected by Quality Consultants regularly for 11 years now and have always found their evaluations of our property to be extremely professional and helpful. Often criticism can be difficult to receive, yet Richard has always put it in such a fashion as not to offend but instead, to offer suggestions and solutions which we at the Honor Mansion have much appreciated. We have found him to be very thorough yet fair. I’ve marveled over the years how his firm has been able to stay incognito inspection after inspection.”
"The Thorncroft Inn has been inspected on four occasions by Quality Consultants and we have found the inspections to be thorough, fair and complete in every respect. In 27 years we have endured inspections from fire chiefs, town building inspectors, board of health agents, automobile clubs, guidebook authors, travel agent publications and various rating organizations. At times, we have been infuriated and, occasionally, underwhelmed in the process. With Quality Consultants, we have been informed, and we use their professional judgments, comments and critiques to make our business better. We give them our highest recommendation."
Martha’s Vineyard, Massachusetts
“Quality Consultants has inspected my property on several occasions.
I find their extremely thorough inspection reports to be very helpful in fulfilling my mission of offering the best guest experience possible. Not only do they tell me what could be improved, but they also tell me what we are doing
well. This has been invaluable feedback that just can't be gotten from guests.”
Shore House Inn
Lake Tahoe, California
"I found the evaluations from Quality Consultants to be extremely helpful in maintaining and improving our facility to ensure our future success. Evaluations were done in a very professional and sincere manner, bringing to light those items needing improvement and offering suggestions from their many years of experience to help both guest satisfaction and the bottom line."
Asa Ransom House
Clarence, New York
“The service was an invaluable tool for me to gauge and control the quality of the Inn and staff, and the suggestions were great for my manager to see in black and white; what we were doing right and what could make us better.”
"The SR review gave us more helpful insight than all the other inspections combined. Richard was completely professional, tough minded, but extremely fair and polite. We needed a few "touch ups" before we passed and we are glad we took all the recommendations. Since becoming an SR member we have been able to raise our rates and our Occupancy has grown considerably. We highly recommend the SR Inspection to Innkeepers looking to separate themselves from the pack. We especially recommend Richard Gordon based on his knowledge, professional manner, and the polite way he delivers a sometimes tough message."
The Caldwell House
Salisbury Mills, New York